Policies, Security, and Privacy Statement
Contact Information
To send an email, click here.
Mailing address: 8818 Wyoming St., Omaha, NE 68122; If sending a check or money order, you may enclose our handy order
form.
Phone is (308) 530-6053. We are located in the Central
time zone and prefer to answer your questions between the hours of 10:00 a.m. and 5:00 p.m. local time, Monday through Saturday.
If you call outside these hours of operation, you may leave a message. We will return your call during our normal hours of operation.
24-hour fax: (402)228-6739.
Shipping Information, Out of Stock Items, Return and Refund Policies
All orders shipped within the United States are insured. In the unlikely event you should receive a damaged item, please contact us for
details on how to place a claim for damaged merchandise. DO NOT return the broken item before contacting us first. Since we use
Delivery Confirmation, we cannot be held responsible for nondelivery of items that show a confirmed delivery with the carrier. Likewise,we
cannot predict a delivery day. Once an item leaves our studio, it is beyond our capacity to control its delivery, however, we can
give an estimate based on information provided by the carrier.
It is the customer's responsibility to provide accurate delivery information. We are not responsible for lost packages due to incorrect
information given to us.
International orders are not insured unless the buyer specifically requests insurance.
Additional charges will apply. International customers who do not request insurance must purchase at their own risk. A certificate
of mailing is included on all international orders as a guarantee that their order was shipped.
Occasionally, items become unavailable faster than we can update the web site. In the event you order something that is no longer available,
you will be contacted by email and offered a substitute of equal or greater value or a refund. If you do not respond within 24 business hours,
you will automatically be given a refund for the out of stock item(s) and the balance of your order will be shipped. Should you wish to
substitute other items after this 24-hour period, you will need to place a new order through the web site.
Items are accepted for return for any reason within 14 days. Full refunds for the cost of the items will be issued if the
items are in sellable condition. Custom work, patterns and instructional booklets are not refundable.
Shipping costs are never refunded. Items returned after 14 days or items that have been worn, used, damaged, or are in
otherwise poor condition will not be accepted for refund. Likewise, uninsured, damaged items will not be accepted for refund. It
is advised that all returns be insured for the full value in the event an item is damaged or lost in shipment.
No refunds or replacements are
given until the item is returned to us!
By placing an order with Glassy Lady, you agree to the above conditions of sale, returns, insurance claims, etc.
Internet Policies, Security and Privacy
GlassyLady has created this statement in order to demonstrate a firm commitment to privacy and security. The following discloses information
gathering and dissemination practices for this web site: http://www.glassylady.com.
Your IP address is used to help identify you and your shopping cart and to help deter the number of instances of fraud. Your IP address
is logged and kept with your billing information.
This site contains links to other sites. GlassyLady is not responsible for the privacy practices or the content of such web
sites.
Our site uses an order form and secure shopping cart for customers to request products. We collect visitors'
contact information such as e-mail and delivery addresses, and IP addresses. Contact information from the order form and
secure shopping cart is used to send orders to our customers. The customer's contact information is also used to get in touch with the visitor
when necessary.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. A secure
shopping cart is provided by PayPal to protect credit card numbers during sales transactions. Unless updates are specifically requested
by the customer, no future mailings from GlassyLady will be sent.
We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not
including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements
about goods and services of interest to you.
Entire contents © Copyright
1998-2012 by Glassy Lady
If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, you can contact us
using the methods described at the top of the page.