Policies, Security, and Privacy Statement
Contact Information
If you have any questions that are not answered below and would like a quick answer, click
here to send an email.
To send a check or money order, our address is 2506 Cedarberry Lane, North Platte, NE 69101. You will find a handy order form
by clicking here.
Inquiries may be directed to (308) 532-2955. Please note this is a home studio number, and we are located in the Central time
zone. We prefer to answer your questions between the hours of 10:00 a.m. and 5:00 p.m., Central time,
Monday through Saturday. If you call outside these hours of operation, you may leave a message. We will return your call
during our normal hours of operation.
Return Policy
Items are accepted for return for any reason within 14 days. Full refunds for the cost of the items will be issued if the
items are in sellable condition. Custom work, patterns and instructional booklets are not refundable.
Shipping costs are not refunded. Items returned after 14 days or items that have been worn, used, damaged, or are in
otherwise poor condition will not be accepted for refund. Likewise, uninsured, damaged items will not be accepted for refund. It
is advised that all returns be insured for the full value in the event an item is damaged or lost in shipment. No refunds are
given until the item is returned to us!
All orders shipped within the United States are insured. In the unlikely event you should receive a damaged item, we will be happy to
assist you in placing a claim with the carrier - not with Glassy Lady. Insurance claims must be placed by the buyer
with the carrier. Do not return the item to Glassy Lady for insurance claims as this will void
any possible refund and result in additional charges. Damaged or broken items must be presented to the carrier as the buyer received them,
not as they were returned to Glassy Lady. In cases of nondelivery, it is the buyer's responsibility to present proof of purchase, evidence
of price paid (credit card statement), and proof of nondelivery to the carrier (usually a signature on an affidavit). Again,
we will assist you as much as we are able, but we cannot be held responsible for missing items. Once an item leaves our studio, it is beyond
our capacity to control its delivery.
International orders are not insured unless the buyer specifically requests insurance.
Additional charges will apply. International customers who do not request insurance must purchase at their own risk. A certificate
of mailing is included on all international orders as a guarantee that their order was shipped.
By placing an order with Glassy Lady, you agree to the above conditions of sale, returns, insurance claims, etc.
Internet Policies, Security and Privacy
GlassyLady has created this statement in order to demonstrate a firm commitment to privacy and security. The following discloses information
gathering and dissemination practices for this web site: http://www.glassylady.com.
Your IP address is used to help identify you and your shopping cart and to help deter the number of instances of fraud. Your IP address
is logged and kept with your billing information.
This site contains links to other sites. GlassyLady is not responsible for the privacy practices or the content of such web
sites.
Our site uses an order form and secure shopping cart for customers to request products. We collect visitors'
contact information such as e-mail and delivery addresses, IP addresses, and financial information such as credit card numbers.
Contact information from the order form and secure shopping cart is used to send orders to our customers. The customer's contact information
is also used to get in touch with the visitor when necessary. Financial information that is collected is used to bill the user for
products.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. A secure
shopping cart is provided to protect credit card numbers during sales transactions. All records are deleted from the cart upon order
fulfillment. Post transaction records are removed from the computer and kept secure at another location for 6 months.
All names, addresses, credit card information, and email information is then destroyed. Unless updates are specifically requested by the
customer, no future mailings from GlassyLady will be sent.
We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not
including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements
about goods and services of interest to you.
Entire contents © Copyright
1998-2010 by Glassy Lady
If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, you can contact us
using the methods described at the top of the page.